Retune Policy :

Returns are accepted only within thirty (30) days of delivery and with previous written acceptance.
No unauthorized returns will be subject to refund or credit.
Returns must be unused (not-planted) in the original box with original packing materials.
Customer is responsible for return shipping cost.
Custom Planters, Made-to-Order Planters, and planters with drain holes included are non-returnable and non-exchangeable.
Returns credit is conditionable and the product should be in good shape as assessed by our receiving department.
Refunds will be credited back to the payment method under which the purchase was made

EU 14-Day Cooling Off  
If you're shopping from within the EU, you can cancel your order within 14 days; no reason is required. Just return the item in unused, original condition.

Refund Timeline  
After we receive and inspect your return, we’ll let you know if it’s approved. If so, your refund will be sent to your original payment method within 10 business days.

Still waiting after 15 business days? Contact us anytime at support@timmser.com

Contact Information
Support 24/7

Shop Name: Pexlion
Email: support@pexlion.shop

Address: Eulenberg 13, 33178 Borchen, Deutschland
Phone Number: +49 15510576956